Yardy Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") is issued by Tech Apps LLC, a California limited liability company, doing business as "Yardy" and operating the Yardy.us Platform ("Tech Apps," "Yardy," "we," "us," "our"). This Policy governs how refunds and cancellations are displayed, processed, and enforced for all equipment rentals made through the Platform.

Yardi is a neutral marketplace. All refund and cancellation terms are created, defined, and controlled solely by equipment owners. Yardy does not create or modify equipment owner policies and enforces only what equipment owners publish on their listings.

By renting or listing equipment on the Platform, all Users agree to this Policy.

1. Yardy Role

• Equipment owners are solely responsible for drafting and maintaining the refund & cancellation policy for each equipment listing.
• Yardy displays the equipment owners policy exactly as submitted.
• Yardy processes payments and refunds strictly according to the equipment owners written policy.
• Yardy does not interpret, change, or override equipment owner rules.
• If an equipment owner does not provide a policy, Yardy will display: "equipment owner has not provided a refund policy."
• Contractors who rent without a posted policy do so at their own discretion.

2. Equipment owner Responsibilities

Equipment owners must:

• Provide a clear and accurate refund & cancellation policy for each machine;
• Include rules regarding cancellation timing, applicable fees, no-show conditions, early returns, and weather-related restrictions;
• Update their policies as necessary to ensure accuracy prior to a booking;
• Fully honor the policies they publish on the Platform.

Equipment owners bear full responsibility for any dispute arising from:

• Missing policies,
• Ambiguous policies,
• Contradictory or misleading terms.

3. Customer Responsibilities

Contractors must:

• Review the equipment owners refund & cancellation policy before booking;
• Understand that equipment owner policies vary between equipment and equipment owners;
• Accept that all refunds and cancellations will follow the equipment owners posted terms exactly.

Once a booking is confirmed, the equipment owners policy becomes legally binding.

4. Processing Refunds

If a refund is approved under the equipment owners policy:

• Yardy will process the refund through its payment processor;
• Refunds typically take 5–10 business days to appear, depending on the financial institution.

4.1 Non‑Refundable Fees

The following are typically non-refundable unless the equipment owner explicitly states otherwise:

• Payment processing fees;
• Yardy service fees;
• Completed delivery or pickup fees;
• Optional damage waiver fees (after rental start).

5. Disputes Between equipment owner & Contractor

If a dispute arises regarding the refund or cancellation policy:

Yardy may request supporting materials, including:

• Photos or videos of equipment condition;
• Inspection records;
• Written explanations;
• Operator logs;
• Screenshots of the equipment owners posted policy.

Yardy will issue a final determination only to enforce the equipment owners written policy, not to create or interpret new terms.

6. No‑Show Policy

6.1 customer No‑Show

If a customer fails to pick up or receive equipment:

• Refunds follow the equipment owners posted no‑show terms;
• equipment owners may charge additional fees for wasted preparation or delivery time.

6.2 equipment owner No‑Show

If an equipment owner fails to deliver or make equipment available:

• The customer is entitled to a full refund, including Yardy fees.

7. Early Returns

Returning equipment early does not guarantee a refund.

Refunds for unused time are granted only if the equipment owner's policy explicitly allows it.

8. Weather‑Related Cancellations

8.1 Before Rental Start

If unsafe weather prevents the rental from beginning:

• equipment owner policies determine whether refund or rescheduling is allowed.

8.2 After Rental Start

Once the rental begins:

• Weather does not qualify for a refund unless explicitly provided for in the equipment owners policy.

9. Policy Abuse

Yardy may suspend or remove accounts that:

• Abuse the dispute process;
• Submit fraudulent refund claims;
• Repeatedly violate equipment owner policies;
• Engage in harmful or deceptive behavior.

9.1 Warranty Disclaimers

To the maximum extent permitted by California law, Yardy disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. Yardy does not warrant the accuracy, completeness, or enforceability of Vendor‑provided refund or cancellation policies.

9.2 No Duty of Care

Nothing in this Policy shall be interpreted as creating any duty of care owed by Yardy to equipment owners, Contractors, or third parties. Yardy does not supervise, verify, or control Vendor‑created refund or cancellation policies.

9.3 Indemnification

Users agree to indemnify, defend, and hold harmless Yardy LLC and its officers, directors, members, employees, and agents from all claims, losses, liabilities, penalties, damages, or expenses (including attorney's fees and expert fees) arising out of or related to:

• User's misuse of the Platform;
• Disputes regarding equipment owner refund or cancellation policies;
• Fraudulent chargeback attempts;
• Violation of this Policy or applicable law.

9.4 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this Policy shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Orange County, California.

9.5 Class Action Waiver

Users agree that all disputes shall be brought solely on an individual basis, waiving any right to participate in a class action, class arbitration, private attorney general action, or collective proceeding.

9.6 Jury Trial Waiver

Users knowingly and voluntarily waive any right to a jury trial in any dispute arising from or related to this Policy.

9.7 Electronic Acceptance

By accessing, using, or submitting payments through the Platform, Users acknowledge and agree that this Policy constitutes a binding electronic contract.

10. Contact Information

For assistance or dispute resolution:

Email: support@yardy.com

By using the Yardy.us Platform, you acknowledge and agree to these Refund & Cancellation terms.